Privacy Policy
JIGSAW – Data Collection & Use Statement
(For Skills & Behaviour Training and Journalling Services)
Data Controller
JIGSAW (Responsible for determining how your personal data is collected, used, and protected.)
Personal Data We Collect
Account Information
Details you provide when creating or updating an account, such as your name, username, email address, password, and any optional profile information.
Journal Entries
Any content you choose to record as part of your journalling activities, including text, images, reflections, or uploaded files. These entries are private to you unless you choose to share them.
Training & Communication Information
Contact details such as your phone number or postal address, if provided for booking, support, billing, or communication purposes.
Usage Data
Information about how you interact with our platform or digital tools, including device details, IP address, browser type, operating system, log data, and referring URLs.
Payment Information
If you purchase paid services or premium features, billing information is collected through our secure payment processors. JIGSAW does not store full payment card details.
Communication Records
Emails, messages, feedback, or support requests you send to us.
Cookies & Tracking Technologies
Data collected through cookies or similar tools to support authentication, functionality, performance, analytics, and (where consented) marketing.
Why We Collect Your Data
Account Creation & Management To register you as a user, maintain your account, and provide secure access to your journalling or training services.
Service Delivery To deliver and personalise your experience across JIGSAW’s training, journalling, and development tools.
Customer Support To respond to enquiries, provide technical help, and resolve issues effectively.
Security & Protection To safeguard the integrity, confidentiality, and availability of your account and our services.
Analytics & Improvement To understand how our services are used and to improve performance, content, and user experience.
Marketing & Communication To send updates, newsletters, or promotional information — only if you have chosen to receive them.
Legal & Compliance To meet legal obligations, enforce our terms, and protect the rights, safety, and wellbeing of our users and our organisation.
JIGSAW Safeguarding Statement
At JIGSAW, the safety and wellbeing of every person we work with is at the heart of what we do. Whether we are delivering skills and behaviour training, leadership development, coaching, or journalling support, we create environments where people feel respected, heard, and safe to grow.
We are committed to:
Promoting dignity, empowerment, and person‑centred practice
Acting with professionalism, curiosity, and compassion
Recognising and responding appropriately to concerns
Protecting individuals from harm, abuse, or neglect
Working transparently and responsibly with partner organisations
All JIGSAW trainers and associates understand their safeguarding responsibilities and follow clear procedures for reporting and responding to concerns. We take every disclosure seriously and handle information sensitively, sharing only what is necessary to keep people safe.
Safeguarding is not just a policy for us — it’s a core part of how we work, how we train, and how we support people to thrive.